Learn about how we handle refunds, remakes, and returns for your custom and blank items.
Last Updated: March 2026
We provide a highly detailed digital proofing process prior to production. It is the responsibility of the customer to ensure that all names, dates, colors, and artwork details are 100% correct before approving the digital proof.
If you discover an error on your items that matches the approved proof, we are unfortunately unable to offer a free replacement. However, we do offer a courtesy discount of 20% on reprints for customer-approved errors.
We accept returns on blank/unpersonalized products within 30 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Quality lies at the core of what we do. If your item arrives damaged or incorrectly personalized due to an error on our end (different from the approved proof), we will make it right.
If we verify that an error occurred on our end or the item was damaged in transit, we will expedite a replacement (Remake) at no cost to you, or provide a full refund if a remake is not possible in time for your event.
You may request to cancel your order at any time before you approve your digital proof for a full refund. Once the proof has been approved and your order enters production, it cannot be canceled.
If you must cancel an order after the artwork has been set up but before proof approval, a $15 design preparation fee may be deducted from your refund.
Once your return is received and inspected (for blank clothing or non-custom awards), we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
If approved, your refund (minus any standard restocking fees and original shipping charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.